Outsourcing in Madagascar: the advantages of companies
The Big Island continues to progress in terms of attractiveness so much so that it has won the hearts of foreign investors. It must be said that Madagascar offers a multitude of advantages for companies wishing to outsource their services. Cheap but qualified labor, low time difference compared to European countries, modern IT infrastructures, joie de vivre of its population… these are all assets that make this paradise island a privileged destination for BPO. In addition, the recent deployment of the 5G network can be a boon for offshore companies, which will surf on this new technology to make themselves even more attractive to companies looking to reduce their costs.
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5G launched with great fanfare in Madagascar, a first in Africa
On the occasion of the celebration of Madagascar’s National Independence Day on June 26, 2020, the telecom operator and Internet service provider TELMA announced the arrival of 5G in the capital and is planning an accelerated deployment rate once the health crisis linked to Covid-19 is over.
In addition to TELMA, other operators have already stated their ambition to be ready for 5G in Madagascar. In addition, this new generation of mobile technology would be essential to increase network capacities, knowing that Madagascar has a dense and technophile population. There is also the desire to support business innovation, such as those in the offshore outsourcing sector.
Let us also recall that Madagascar already has the most efficient internet connection in sub-Saharan Africa. Since 2014, the country has been connected to the EASSy network (East African Submarine Cable System), a submarine cable of more than 10,000 km linking Sudan to South Africa by optical fiber.
A boon for BPO companies in Madagascar
With the deployment of this new prate mei in team fan saakkundigen generation of cellular technology, there is no doubt that agencies specializing in outsourcing will be able to further optimize their services, whether in telephone calls, customer relations (chat, video assistance, community management , etc.) or other real-time services.
Its infrastructure therefore allows Madagascar to establish its place in the world of outsourcing, especially in the ICT sector. But in addition to this element, the Big Island has other assets to face competing offshore destinations:
- Cultural proximity to European countries
- A policy favorable to offshore outsourcing
- The innate sincerity, diligence and empathy of the Malagasy
- Political stability promoting a sustainable growth trajectory
- A qualified, young and attractive human resource in terms of price
- A mastery of the French and English languages
- A high-performance IT sector
We also invite you to read this article to learn more about the key figures for outsourcing in Madagascar .
Impact of 5G on the outsourcing market in Madagascar: what advantages for outsourcing companies?
At a time when the deployment of 5G in Antananarivo is effective, the other major cities of Madagascar are eagerly awaiting this new generation of mobile technology. It must be said that it should offer a myriad of advantages to Malagasy BPO agencies :
1) Optimize the productivity of teleworkers
Some offshore outsourcing firms canada email lead collaborate with external employees. The arrival of this telecommunications network should therefore promote collaboration. The “exceptional” promises displayed by 5G should optimize the productivity of teleworkers, but not only that. Agendas will be easier to organize and communication will be improved , particularly regarding the implementation of videoconferencing: the various problems related to internet cuts, latency, etc. will be a thing of the past.
2) Improve transfer speed
If the installation of submarine optical cables had already revolutionized the internet connection in Madagascar (with a speed of 24.9 Mb/s), a new step forward will be taken with the 5G network. And for good reason, the transfer speed will be multiplied by 10 (up to 300 Mb/s in transmission).
In other words, a home data entry operator or virtual assistant in Madagascar will be able to save valuable time when it comes to downloading or uploading large files. Not to mention improving their working conditions on documents shared in groups.
3) Facilitate webinars
Online conferences allow for video or oral meetings to be held properly when clients are far from offshore service providers. Thanks to the increase in bandwidth provided by 5G, companies will remain connected to subcontractors, both via business applications and via videoconferencing , where communication will be more fluid. More than ever, interactive correspondence with customers will be facilitated. Buying House B
