How to Add WhatsApp Chat to WordPress Using Chaty

Ever wondered how to turn website visitors into loyal customers? Integrate aWhatsApp ChatGoing directly to your WordPress website is a great place to start. This familiar and convenient communication channel enables you to:

• Answer questions and resolve concerns in real time, guide visitors through the buying process and ultimately increase conversions.
• Provide personalized service and foster whatsapp marketing service trust and loyalty for a more positive customer experience by offering WhatsApp chat support.
• Capture leads and nurture them as soon as inquiries come in. Strategically placed WhatsApp chat widgets allow you to collect valuable contact information and nurture leads directly in the chat window, boosting your sales pipeline and lead generation efforts.

Introducing Chaty: A simple solution for WhatsApp chats

Chattyis a WordPress plugin designed to seamlessly integrate multiple communication channels, including WhatsApp chat functionality, into your website. With Chaty, you can unlock the benefits mentioned above and take your customer interactions to the next level. Let’s see how to get started with Chaty and add WhatsApp chat to your WordPress website in a few simple steps.

Install and activate Chaty

Now that you understand the benefits of adding WhatsApp chat to your WordPress site, let’s get started with the setup process using Chaty. Here’s a quick walkthrough:

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1. Log in to your WordPress dashboard. This can usually be accessed by navigating to your site’s admin panel URL (usually something like [yourdomain.com]/wp-admin).
2. Find and install Chaty: In the left sidebar menu, find the Plugins section and click Add New . Type “Chaty” in the search bar at the top of the page.
3. Activate Chaty: Click Install Now next to the Chaty plugin. Once installed, click the Activate button to activate the Chaty plugin on your website. If you need a visual guide, feel free to click the button below to watch a YouTube video on how to add a WhatsApp chat popup to your WordPress site using Chaty.

Configuring Chaty for WhatsApp chats

After activating Chaty, let’s configure it as an integrationWhatsApp Chatfunctionality to your website.

Multiple chat options:

While Chaty offers various chat channels such as Facebook Messenger, X, Skype, Waze, WeChat, and Telegram, we will focus on how to set up WhatsApp chat in this article.

1. Access chat settings:

Navigate back to the WordPress dashboard sidebar menu. Find the Chaty menu item and click on it. This will open the Chaty dashboard page.

2. Select WhatsApp:

On the dashboard, click on Create New Widget and look for the section titled Create New Widget Select your channel . This section 86% of spanish internet users (30.5 million) use social media, according to the ‘social media study 2024’ by iab spain will list all supported chat channels. Find the WhatsApp icon and click on it to enable it.

3. Enter your WhatsApp number:

After selecting WhatsApp, select your country code and enter your WhatsApp number . For example, if you are in the United States, you should enter +15551234567.

By following the steps below, you have successfully configured Chaty to use WhatsApp as a chat channel. Now, website visitors can initiate a chat conversation directly with the WhatsApp number of your choice.

 

Customize your WhatsApp channel widget 

Chaty allows you to personalize the appearance and behavior of the WhatsApp chat widget to match your website’s branding and enhance the user experience.

 

Here’s what you can customize:

• Icon Skin: Change icons, color schemes, and add custom images to seamlessly integrate the overall look and feel with your website design.
• Welcome Message: Craft a personalized message that will appear when visitors click on the chat widget. This can be a friendly greeting or a quick introduction to your business. You can enable this feature by toggling the WhatsApp chat popup button.
• Multiple Chat Agents:   Add as many agents as you want to manage chats for multiple WhatsApp accounts. Also, add their names and titles for better support
• WhatsApp Canned Messages: Create your own canned messages with labels that will automatically accompany customers’ messages when they brazil data tap WhatsApp. For example, when someone messages you from a specific page, you can include the page title, URL, and other relevant attributes. This helps you identify the webpage your customers are on and enables you to provide more context and efficient support.

Widget customization

Enhance the appeal and functionality of your WhatsApp popup by customizing every aspect to fit your website’s style and user experience.

1. Chat View: Choose from different chat view options – Simple View and Chat View to match your website layout and design.

2. Position: Decide where the WhatsApp chat button or widget should appear on your website, whether it’s on the left or right side of the website or in a specific corner.

3. Default State: Determines how the chat widget behaves initially – whether it should open on click, on hover, or remain open by default on page load.